Bathing time is sharp at 10.00am and 2.00pm. Feeding time is about an hour earlier.
Pinnawala is 3 km from Rambukkana junction on Colombo-Kandy (90km from Colombo) road. Travellers coming from Colombo or Kandy by bus could take a vehicle for Rambukkana from Kegalle town.
More than 100 people are employed to care for the herd feeding them with leaves from palm trees. The elephants consume about 14,000kg of food every day. The elephants here are accustomed to their human visitors.